We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy of building Artificial Intelligence and Machine Learning applications in the enterprise customer support space. We work on sophisticated algorithms to derive signals from past customer support tickets and use it to intelligently classify new issues, automate responses, assist agents etc. We integrate with existing customer experience systems like Salesforce, Zendesk etc.

What you will do:

- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

- Create buy-in for the product vision both internally and with key external partners

- Develop product pricing and positioning strategies

- Translate product strategy into detailed requirements and prototypes

- Scope and prioritize activities based on business and customer impact

- Work closely with engineering teams to deliver with quick time-to-market and optimal resources

- Drive product launches including working with public relations team, executives, and other product management team members

- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed

- Act as a product evangelist to build awareness and understanding

- Represent the company by visiting customers to solicit feedback on company products and services

What we look for :

- Proven work experience in product management preferably related to practical Artificial Intelligence applications.

- Proven track record of managing all aspects of a successful product throughout its lifecycle

- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management

- Solid technical background with understanding and/or hands-on experience in software development and web technologies

- Strong problem solving skills and willingness to roll up one’s sleeves to get the job

- Skilled at working effectively with cross functional teams in a matrix organization

- Excellent written and verbal communication skills

- Familiarity with Agile development, Scrums

- BE/BTech preferably in Computer Science. MBA from top schools preferred